Privacy Policy

Your privacy at Onyx Motor Club

This policy explains information handling when you browse our website, contact our team, request a rental, or arrange pickup, delivery, and return. Read it alongside our Cookie Policy and the disclosures in your rental agreement.

Information you provide

Our booking request form asks for your name, phone number, car choice, and preferred rental dates. Email and the message field are optional. We receive information you choose to share in live chat and other communications, such as delivery needs or special requests. Do not include payment card details, license images, insurance documents, or other sensitive records in general inquiry fields or live chat. Ask our team how to provide required documents.
During booking and your rental, we may receive identification and driver-eligibility information, insurance details, pickup and delivery locations, signed agreements, payment and deposit records, and records of vehicle condition, mileage, incidents, and charges needed to administer the rental. International driver verification includes a passport.

Website and chat information

Website hosting and connected services may process technical information such as IP address, browser or device details, pages requested, and diagnostic records. Our website includes live chat. Information you enter in chat and technical information associated with the session may be processed by the chat service. Cookies or similar storage may support these services. Contact us for information about the providers currently connected to the site.

How information is used

We use information to respond to inquiries, check availability, verify driver and insurance requirements, prepare and administer rental agreements, coordinate handoff and return, handle payments and deposits, address incidents or disputes, protect vehicles, and meet applicable legal obligations. Technical information may help operate and troubleshoot the website and protect it against misuse.

Vehicle GPS monitoring

All vehicles are GPS monitored for security purposes, as disclosed on our Rental Requirements page. Location information associated with a rental may be personal information. Ask our team about monitoring for your selected vehicle and review the rental agreement before your rental begins.

Disclosure to others

Onyx Motor Club does not sell personal information or share it for cross-context behavioral advertising. Information may be disclosed as necessary to providers supporting website hosting, communications, live chat, payment handling, or rental administration; to insurance providers for coverage or claims; and to authorities or professional advisers when required by law or necessary to address an incident, claim, or legal matter. These operational disclosures are distinct from advertising-related sale or sharing.

Retention and security

Inquiry, rental, payment, and claim records may need to be retained after a rental ends. Retention depends on the record, its purpose, and applicable legal requirements. Contact our team for information about a specific record. No website, communication channel, or storage system can guarantee absolute security. Avoid sending sensitive documents through general inquiry fields or chat.

Your choices and privacy requests

You can ask about information associated with you and request access, correction, or deletion through our contact page. Depending on applicable law and our legal obligations, you may also have rights to receive a copy of information, limit certain uses of sensitive information, or submit a request through an authorized agent. We may verify your identity or authority before responding. Some records must be retained to complete a rental, address claims, or comply with law. We will handle applicable rights requests without unlawful discrimination.
Email and message details are optional on our booking request form. Browser controls can restrict cookies and third-party storage, though this may affect chat or other functionality. Submitting a booking request does not itself constitute consent to advertising messages.

Children and external links

Our rental services are for drivers aged 18 or older and are not directed to children. Contact us if you believe a child has provided personal information. External sites, including linked maps, have their own privacy practices. Review their policies before sharing information.

Updates and contact

We may revise this policy as our services or practices change and will update the date shown above. For privacy questions or requests, contact Onyx Motor Club and identify your message as a privacy request.